Everyone has a question about property management. Here is a list of a few common questions we get a lot. If we don’t answer it below, please contact us and we will be sure to get back to you as soon as possible.
Frequently Asked Questions
What if I am switching from another property management company?
At Incentive Properties, we make sure that your switch from another management company happens effortlessly. After you notify your current management company that you will be making the switch, our staff at Incentive Properties will coordinate with your current management company and tenant(s) to ensure the switch happens seamlessly. Incentive Properties always stands by our commitment to customer service with our 0$ cancellation fee.
Does Incentive Properties handle my legal actions in connection with the property?
We assist the property owner with everything from the eviction notices, to the forwarding of paperwork to a lawyer. We do not charge the property owner anything for the management of this process, but if costs are incurred, these are the costs of the landlord.
What happens if I want to cancel my agreement with Incentive Properties?
Incentive Properties has made commitment to customer service which is backed by our $0 cancellation policy. This commitment has built our reputation in the property management industry. We believe that if a landlord is unhappy for any reason, that they should have the option to cancel the property management agreement with no penalty.
Does Incentive Properties handle the maintenance on my property?
Incentive Properties has licensed property managers available around the clock. In addition to our licensed property managers we also have a licensed General Contractor on staff with contracts in all major industries including plumbing, HVAC and electrical. For all repair or maintenance services we provide a copy of the subcontractor’s invoice and charge a 15% premium on the maintenance work done. This premium helps to cover additional overhead incurred for managing this process. We pride ourselves on achieving quality repair work at affordable prices, and utilizing our own maintenance staff allows the prices to be 15%-30% less than our competitors.
How are rental collections handled?
Incentive Properties collects rent on the 3rd of every month. If it is not received by the 7th we post a 3 day notice for payment. If payment is still not made by the 15th, we than notify the property owner and proceed to contact an attorney. Incentive Properties makes paying the rent an easy process for our tenants. Our tenants have the ability to go online and pay the rent directly through our website. In addition to our online payment system, we also give our tenants the ability to pay their rent at their local 7-Eleven. If none of those options work for the tenant, we always allow for them to either mail or stop by the office and drop off your payment.
If I want to sell my property, can Incentive Properties help me?
At Incentive Properties we have a talented sales staff to insure that your property is aggressively advertised on the market to ensure a speedy and professional sale.
Does Incentive Properties conduct move in/out inspections?
Our move-in and move-out inspections are a full walk-through with both interior and exterior photos of the property. We include a full written report for both the property owner and the tenants. This provides peace of mind for the landlords to protect their property and residents to assure the return of their security deposit. In addition to the inspections, our managers also provide training to the tenant on all systems in the home including A/C, irrigation, and all appliances.
How often do you inspect my property?
When a property is vacant, our property managers make a visual inspection of the property on a weekly basis. Beyond that, we are constantly showing vacant properties to potential tenants which allows for our property managers to conduct a physical walk-through of your entire property. Once a property is rented, we generally check-in with the tenant(s) to ensure everything is fine with the property and with them.
How quickly does Incentive Properties process the monthly rent and statements?
Disbursement of funds happens every month by the 15th. The property owner will receive a monthly statement in the form of an email, from Incentive Properties, as well as the ACH balance transfer of the funds. Along with our emailed monthly statements, we also provide property owners with our web based system that allow for you to log in and view past and current monthly statements and work orders.
How do you find qualified tenants to rent my property?
All potential tenants for our properties have to go through a Comprehensive Tenant Screening. Our screening has proven in the past to reduce the troubles with tenants defaulting on payments or damaging the property in any way.
The Comprehensive Tenant Screening process includes:
- A national credit report on every adult applicant
- An eviction search
- Verification of former landlord references
- Verification of the applicant’s employment and/or income
- Nationwide criminal background check on all adult applicants, including terrorist and sex offender lists
How long does it take to rent my property?
If the property is in good condition and priced competitively, Incentive Properties will be able to find you a qualified tenant in a timely manner. The time it takes to rent out your property varies depending on the local market conditions, the time of the year, the availability and the condition of your property. In general, you can expect to have your property rented by a qualified tenant(s) in 2-8weeks. As always, our talented staff will work to advertise your property, answer questions from prospective tenants, and seek leads to find a tenant to rent your property.